Quality Commitments

Customers:  To make the satisfaction of customers’ needs the primary goal by working with them to identify and satisfy their requirements, now and in the future.

Staff:  To develop a working environment which recognises and rewards their contribution to the Organisation and encourages their personal involvement and development.

Business:  To ensure profitable growth of the Organisation’s business which provides an acceptable return on investments by delivering value for money products and/or services to its customers.

Leadership:  To adopt a consistently open, participative leadership style to harness the skills and enthusiasm of the workforce.

Training:  To provide training opportunities and resources to support the achievement of the Organisation’s objectives and for development of individuals.

Teamwork:  It is management’s responsibility to lead quality programmes and for involvement of all the Organisation through effective teamworking.

Responsibility:  It is the responsibility of all Organisation personnel to abide by the Organisation’s policies and systems at all times and for drawing any concerns to the attention of relevant management as and when they may occur.

Planning:  Continuous quality improvements will be handled through a planned and structured programme throughout all facets of the Organisation’s business.

Competition:  To aim to provide better products, delivery and service than its competitors in the markets in which it chooses to compete.

Suppliers:  To maintain beneficial relationships with preferred suppliers and thus develop with them closer and stronger ties.

Community:  To recognise responsibilities to the communities and environments in which the Organisation serves.